1.
Logging in
Login without phone code
Inloggen vanuit huis
Login with phone code
Getting ready for a call
Login with phone code
Virtueel Inloggen
2.
Handling calls
How you will receive calls
Ophangen & Afboeken
Using result codes
Transferring calls
Manually dialing a number
Dial customer on alternate number
Immediate callback
Call log
Submit an appointment and callback
Make a choice in voice menu
Searching
Edit a lead without calling
Time stats
Call history
Dial outbound with a custom caller ID
Outbound bellen met lead preview
Klant in de wacht zetten
Bericht inspreken met button
Inbound rinkel in de browser
Handmatig uitbellen via mobiel
Gesprek uit de wachtrij pakken
Matching inbound callers
3.
Chat
Internal chat
4.
Golden rules
Logout
Never do this
5.
Troubleshooting
Telforce Support
WebRTC
Microphone USB headset issues
Web browser is slow
Plaatjes en vensters uit verhouding
Hulp op afstand
Microphone USB headset issues
Microphone USB headset issues
Microphone USB headset issues
6.
Appointment management
Oncehub agenda koppelen
Clear History
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Golden rules
Chapter 4
Golden rules
What you always have to do and never should do